"Despite 120 patients a day, fully present in the conversation again"

How Dr. Bock works more relaxed with Sikia and documents more thoroughly

Customer story Dr. Robert Bock

ENT · Solo practice · Geringswalde (Saxony)

Short profile

Dr. Robert Bock is a practicing ear, nose, and throat doctor in Geringswalde (Saxony).

In his solo practice, he treats between 70 and 120 patients daily – the entire spectrum of ENT medicine, from children to older patients. He is supported by three employees.

Starting point: Documentation as a constant burden

As in many individual practices, documentation was for Dr. Bock for a long time a necessary evil.

He documented directly in the practice management system – mostly by hand and during the conversation.

"I often documented while the patient was speaking. One tries to do two things at once: to listen and to write."

This had consequences:

  • high mental burden

  • less focus on the conversation

  • details were lost or overlooked

  • documentation remained deliberately brief and concise

Especially with this high number of patients, documentation increasingly became the limiting factor in daily practice.

The search for a solution

Dr. Bock specifically looked for ways to reduce "meaningless working time." Typing and correcting work on the computer were particularly bothersome. At the annual ENT congress in Mannheim, he became aware of Sikia.

He had no concerns about AI – quite the opposite:

"I consider AI to be very forward-looking. The documentation in the consultation is just the beginning."

For him, it was clear: if technology helps him save time without losing quality, it is worthwhile.

Use in everyday life: Documentation is easy with it.

Today, Dr. Bock Sikia will start as soon as the patient enters the room and will continue until the end of the conversation.

Findings, anamnesis, and therapy recommendations are automatically summarized and transferred to the PVS after a brief review.

Corrections are rarely necessary.

"I can listen to the patient while Sikia takes care of the documentation."

Effect: Noticeable relief and better conversations

Since using Sikia, Dr. Bock's everyday practice has changed significantly:

  • More peace in the workday
    Less typing during and after patient conversations, less mental exhaustion.

  • More focus on the patient
    Full attention during conversations instead of looking at the keyboard or screen.

  • More thorough documentation
    Content is captured more completely.

  • ‘Hands-free’ documentation
    The documentation runs in the background without disturbing the flow of conversation.

"I am generally more relaxed because I don't have to type for another two minutes after the patient. And in the meantime, I can really listen."

Added value for practice

Especially helpful for Dr. Bock is Sikia in situations with non-German-speaking patients.

Conversations in English are reliably summarized and documented in German.

"That saves time - and also mental energy."

Recommendation

Dr. Bock recommends actively promoting Sikia to colleagues, especially because of the combination of time savings and documentation quality.

"One saves time in everyday life and documents more thoroughly than one would without Sikia."

In response to the question of what he would miss the most without Sikia, his answer is clear:

"Handwritten documentation."